IT Maintenance & Support
Keep Your Company’s IT Systems Running Like
a Well-Oiled Machine.
ongoingIT is a technology-driven IT MSP & maintenance company in the San Francisco Bay Area committed to helping businesses keep their computer and data systems operating at optimum performance. With regular maintenance and full-service support, you’ll feel confident your company’s IT systems will run smoothly.
Customizable Service Plans
We don’t sell pre-packaged service plans, locking you in to pay for services and equipment you don’t need. After evaluating your systems, we’ll work with you to develop a budget-conscious maintenance plan that works for your business.
ongoingIT maintenance & support services include:
- Disaster Recovery
- Compliance Best Practices
- Regular Audits
- System Checks
- Employee Training & Testing
- Back-up & Restoration
- Up-to-date Topology
- Personalized & Dedicated Account Management
Approachable, Reliable Support
98% of our support tickets are about stuff you shouldn’t have to know. But we do – and we’re here to help.
Everyone at ongoingIT wants to talk to you. We don’t like putting people on hold. No question is too small. We won’t get mad at you for doing something “wrong.”
Every customer – small or large – is assigned a project engineer who will know what is going on with your systems. You’ll be able to call them directly. If you have in-house IT professionals, we’ll consult with them to support and enhance their work.
With IT experts in the U.S. and Europe, we can quickly respond to
tickets – within 15 minutes, guaranteed. If you need on-site support, such as network cabling and wiring, we’ll be there and get the work done with minimal disruptions. And we don’t charge premiums for evening or weekend work.
Our team of Level 1 to Level 3 engineers work together to resolve issues – from the basic to the extremely complicated. Go ahead and challenge us.
Constant Remote Monitoring
As a technology-driven company, we can remotely keep a watchful eye on your IT systems 24/7.
We receive and review regular reports – from website traffic, to data penetration attempts, to power outages and system malfunctions. If we detect an issue, our technicians will get right on it to protect your systems and restore operations.
ongoingIT: Your Long-Term
Maintenance & Support Team
Strong, fast and reliable information technology is essential to your company’s success. But many of our customers have other priorities to spend their capital and time in serving their customers.
With ongoingIT, you’ll have an expert IT partner who understands your business and will help it succeed. We have many customers who have worked with us for over a dozen years – some since we started over 20 years ago!
Contact ongoingIT today to learn how we can manage and support your IT needs for today and tomorrow.
Bay Area IT Support & Consulting
Our service area includes businesses throughout the SF Bay Area from our headquarters in San Francisco. If your business is looking for IT consultants in the Bay Area, reach out to ongoingIT for a FREE on-site security and network assessment audit.