BENEFITS

Something not quite right? We’re always ready to to review issues and get the ball rolling. With an average response time of 3 minutes, we’ve got your back and we’re ready to help.

We fix critical issues within 2 hours

It’s not just talk, we get to work and get your IT infrastructure back to work, fast.

During normal business hours, critical issues are guaranteed to be addressed within 2 hours, and usually resolved within 1 hour. We often handle general support outside of normal business hours via email.

We understand that business doesn’t just happen during the workweek, especially on the internet.

Because we live in a digital age, we are accepted to stretch outside the traditional 9-to-5 work schedule. And that’s expected of our network and services as well as employees.

That’s why we don’t charge premiums for evening or weekend work. Get the help you need, right away.

Many SMBs can’t afford to match the in-house support services that larger companies maintain. Keeping your IT staff well-paid and well-educated is a big expense, and makes in-house IT demanding.

ongoingIT can enable SMBs to participate in the market with “bigger” companies by giving them access to the same economies of scale, efficiency, and expertise that the big guns enjoy.

We offer a wide variety of plans–choose the level of service that fits your budget and focus more time on your business and customers, not your networks.

Hiring and training of IT staff can be very expensive for short-term or peripheral projects.

Outsourced IT gives your SMB a very important edge of expertise to manage your support needs especially if you find an outsourced IT that understands your industry and/or particular processes within your business model.

Have the expertise you need now, for as short or long as you need. Plus, we provide continuity of knowledge and remove the risk employee turnover has on keeping a high standard of IT work.

Concerned about substandard security with an IT contractor?

We have over 50+ years of experience between 5 team members. With our experts and robust security protocols, you’ll never have to worry about subpar management of your network.

Maybe it’s Murphy’s Law? But, the moment your key account relies on your IT infrastructure, it fails! How frustrating!

When SMBs have questions or problems regarding an IT product or service, their first point of contact is customer support.

Free up your in-house IT staff to concentrate on strategic operations and revenue-generating ideas, instead of fighting support fires such as broke/fix situations or user-error inefficiencies.

Plus, our experienced ‘guns-for-hire’ can resolve troubleshooting efforts much faster than a typical manufacturer’s customer services.

ongoingIT would like that you focus on your core business. Having limited resources and every manager limited time and attention, ongoingIT can help your business to focus from IT infrastructure activities to your real work that serves the customer for what you are paid for.

Get in touch with us below and level up your IT infrastructure with your new IT partners.